Email support
For anything about your account, a scan, or the WordPress plugin, email us. Including your website URL helps us answer in one reply instead of three.
Support
A real person reads every message. Write to us at [email protected] and we’ll reply within one business day.
How to reach us
Response time
We reply within one business day. We're a small team in the U.S., so weekend and holiday replies are slower — but nothing sits longer than that.
Refunds
Not satisfied? Email us within 30 days of your first payment and we'll refund it in full. Details below.
30-day money-back guarantee
Refund policy
If denta11y isn’t right for your practice, email [email protected] within 30 days of your first payment and we’ll refund that payment in full. You don’t need to justify the request, and we won’t put you through a retention call.
- What’s covered. The first subscription payment you make, on any paid plan, monthly or annual.
- What’s not. Renewals and later billing periods. You can cancel any time from your account settings to stop the next charge, and you keep access through the period you already paid for.
- How to ask. One email to [email protected] from the address on the account. Tell us your practice name and website so we can find you.
- How long it takes. We process the refund within 5 business days of your email. Your bank typically posts it within another 5–10 days, depending on the card.
- What happens to your data. Refunding cancels the subscription. Your scan history stays in your account unless you ask us to delete it, or delete the account yourself from settings.
This policy is part of our Terms of Service. Nothing here limits refund rights you may have under applicable law.
Other ways to reach us
- Sales, quotes, and multi-location plans
- Contact form
- Accessibility of denta11y.com itself
- [email protected]
- Privacy and data requests
- [email protected]
- Legal and contracts
- [email protected]